What types of vehicles do you service? We specialize in full-service repairs for autos and light trucks, including domestic and import models. Are your technicians certified? Yes, our team is staffed by ASE Certified Technicians with the training and experience to handle everything from routine maintenance to complex diagnostics. What kinds of repairs do you offer? We provide a wide range of services including oil changes, brake and suspension work, engine diagnostics, and more. Can I schedule an appointment online? Yes! You can request service through our website or by calling us directly. We’ll confirm your appointment and get you taken care of.

Towing & Roadside Assistance FAQs

Do you offer towing services? Absolutely. We offer 24/7 towing, jump-starts, lockout assistance, and roadside support. How do I request a tow? Call us anytime for emergency towing at 262-763-5155. Please note: we do not check emails after hours, so phone is the fastest way to reach us when you need help. Do you work with insurance companies for towing or repairs? We do not work directly with insurance companies. All billing is handled through the customer, who is responsible for seeking reimbursement from their insurance provider.

Do you offer ice trailer rentals? Yes! We rent portable ice trailers—perfect for events, catering, or emergency cooling needs. Can I buy ice from you? Yes, we sell ice cubes and blocks on-site. Just stop by during business hours.

What are your business hours? We’re open Monday through Friday, 7:30 AM to 5:00 PM. Towing services are available 24/7. Where are you located? You’ll find us at 389 Milwaukee Ave, Burlington, WI. How long have you been in business? We’ve proudly served the Burlington community since 1959, offering trusted automotive care for over 60 years. What makes Merten’s different from other auto shops? We’re a family-owned business with deep community roots, a reputation for honest service, and a team of certified professionals who treat every customer like a neighbor.

Merten's Auto & Towing LLC

Towing and Flatbed Service – Reliable, secure towing and flatbed options to transport your vehicle safely.

Jump Starts – Quick and efficient jump-starts to get you back on the road in no time.

Local Pick-Up and Drop-Off Services Available – Convenient pick-up and drop-off to make your service experience easy.

Brakes & Suspension – Expert inspection, repair, and replacement services for your vehicle.

Coolant & Transmission Exchange – Keep your engine and transmission in peak condition with professional fluid exchanges.

Oil Change- Keep your engine running at its best with quality oil that improves fuel efficiency, reduces wear, & extends engine life.

Towing and Flatbed Service – Reliable, secure towing and flatbed options to transport your vehicle safely.

Jump Starts – Quick and efficient jump-starts to get you back on the road in no time.

Local Pick-Up and Drop-Off Services Available – Convenient pick-up and drop-off to make your service experience easy.

Brakes & Suspension – Expert inspection, repair, and replacement services for your vehicle.

Coolant & Transmission Exchange – Keep your engine and transmission in peak condition with professional fluid exchanges.

Oil Change- Keep your engine running at its best with quality oil that improves fuel efficiency, reduces wear, & extends engine life.

Established in 1959

Located in Burlington, WI

- Irene B. 12/20/2025

"Excellent service during busy time on Hwy 11. Pleasant. Reasonable rates. It was night. Rush hour. I was pulled over to the side. I am elderly and he not only got my car on his truck but me inside it."

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Merten's Auto & Towing LLC Assistant

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